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Training and Tech Support
Training and Tech Support Call
 
Retail Price: $200.00


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Product Development Inc - Training and Tech Support Call

Has your warranty expired? Do you still need assistance with your equipment?

Did you purchase your machine from another vendor and they do not offer support or training?

We have created a way for you to have access to our Award Winning Tech Support and Training.

We have created a single support call offering to assist you.

Included in this service:
Phone Support
Email Support
Access to Parts Lists
Part Number Look ups
Access to Service Manuals
Instructions for Replacement Parts
Replacement Software Downloads
Live 1 on 1 Online Tech Support Session
Live 1 on 1 Online Training Session
Machine Troubleshooting
Firmware Upgrade Support
Software Upgrade Support

We use GoTo Meeting for our online session which allows us to teach you Live 1 on 1 and also troubleshoot your machine problems by accessing your computer.

What machine will you assist with?
Roland MDX-15, MDX-20, JWX-10, JWX-30, MDX-40, MDX-40A, MDX-50, MDX-540, MDX-540A, MDX-540S, MDX-540SA, Roland LPX-250, LPX-60, LPX-600, LPX-1200, Universal Laser, Formech, INTAMSYS

Why are you charging me this?
You have the option to buy the Extended Warranty up to 1 year after you purchase your machine. If you choose not to purchase the Extended Warranty then we wanted to offer you another option to resolve your issues instead of just sending you away.

Why this amount?
We have found that to help a customer out with a single support call that it requires multiple phone calls and sometimes online meetings, computer work, software troubleshooting, research, conversations with equipment manufactures, emails back and forth and this all takes time and resources. This single support call purchase gives us the time to work out your problem.

Does this include any replacement parts?
This does not include any replacement parts. If there is a replacement part needed then there will be a cost associated with the part. This is only for our time helping you find a solution to your problem.

Do you guarantee you will solve my problem?
We will do are very best to help you troubleshoot the issue and resolve the problem. We can usually figure out an issue but there has been a few times in the past that a customer had to send the machine into the manufacture to get the problem resolved. So unfortunately there is no guarantee we will fix the problem. We will try our best.